Privacy Policy - INMED South Africa

INMED Partnerships for Children and Affiliates Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in the Republic of South Africas’ privacy law and information security, this information can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

This privacy policy has been developed in observance of the European Union (“EU”) General Data Protection Regulation (“GDPR”) and the US Fair Information Practices Principles to protect personally Identifiable Information (PII). PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

INMED Partnerships for Children values the privacy of the visitors to our website, and information submitted to us electronically. By using the website you accept the terms of this Policy and consent to the collection and use of information by INMED Partnerships for Children in accordance with this Policy. If you do not accept the terms of this Policy, please do not use the website.

Donor Privacy Policy

INMED Partnerships for Children is committed to our donors’ privacy rights. We guarantee that we will not sell or trade our donors’ personal or contact information with anyone else, nor will we send mailings on behalf of other organizations.

We add our donors’ contact information to our database for the purpose of sending gift acknowledgements, e-mail newsletters, future solicitations and other occasional communications. Our donors’ contact information will not be used for any other purposes.

You may update your information by emailing contact@inmed.org.za and include the old and new information to be changed. You may request to be removed from our mailing lists by contacting contact@inmed.org.za

What Information Do We Collect?

Personally Identifiable Information (PII)

INMED cares about your privacy, we will only collect information that is appropriate and relevant to the purpose for which it is being collected. Your personally identifiable information (PII) may include name, address, phone number, email address and/or other data collected that could directly or indirectly identify you.

Collection of Voluntarily Submitted Data

INMED provides services that may require the collection of personally identifiable information (PII) including but not limited to name, email address, mailing address and/or phone number. This information may be collected when but not limited to ordering event tickets, purchasing event sponsorships, making a donation, signing up for our mailing list, and/or registering for an INMED program, training or event on INMED’s websites.

If you choose to submit personally identifiable information (PII) about yourself, INMED may collect and store this information for future use. We collect, retain and use this information only to the extent we reasonably believe necessary to administer our business, provide services you have requested, protect the integrity of INMED’s business practices and/or secure our systems from unauthorized or abusive access.

This information is obtained from the following places on our website:

Contact Us form
Donation form
Get Email Updates form
Forward our Email Newsletter to a Friend form
Volunteer form
Aquaponics Get Involved form
Training Registration Form
Registering for our events

Data Usage of Website

Data on usage activity is automatically collected when you interact with our website, including metadata, log files and location information. This information includes specific data about your interactions with the features, content and links (including those of third parties, such as social media plugins) contained within the website, Internet Protocol (IP) address, browser type and settings, the date and time the website was used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the website, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a donation, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways:

To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

How do we protect your information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our website as safe as possible.

We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies allow us to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with our websites. This allows us to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also collect your location (IP address) so that we can personalize our website.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

We use cookies to:

Understand and save users’ preferences for future visits.
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browsers. If you turn cookies off it may turn off some of the features of the site.

How to Manage, Control and Delete Cookies

Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. To understand these settings, the following links may be helpful. Otherwise, you should use the ‘Help’ option in your internet browser for more details.

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

More information about cookies

Useful information about cookies, including information about deleting or blocking cookies, can be found at: http://www.allaboutcookies.org.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety.

Third-party links

INMED’s websites contain links to other sites, such as donation websites, funding partners, event sponsors and community partners. Except for INMED affiliates’ sites, INMED Partnerships for Children does not endorse, affirm or support the content, products or services of any linked site, nor is it responsible for the privacy practices, privacy statements or content of these other sites. Please read the privacy policy of any website you visit.

Sharing with Trusted Third Parties

Your personal data may be affiliated with third parties with which we have partnered to allow you to integrate their services into our services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

Processing credit card payments
Serving advertisements
Performing analysis of our websites and customers’ demographics
Communicating with you, such as by way of email or survey delivery
Customer relationship management

Sharing Your Personal Information

INMED will not sell or trade personal or contact information from our databases with third parties, nor will we send mailings on behalf of other organizations. Voluntarily provided contact information will not be used for any purpose other than to send gift acknowledgements, email newsletters, fundraising solicitations and/or other occasional communications.

Under rare circumstances, INMED may share PII to comply with applicable laws and regulations; to respond to a subpoena, search warrant or other lawful request for information we receive; or to otherwise protect INMED’s rights.

Data Retention & Opting Out

When you conduct any transaction on INMED’s website, we will retain your information for our records unless—and until—you ask us to delete this information.

If at any time you would like to unsubscribe from INMED emails, you may request removal at contact@inmed.org.za or click on the unsubscribe link at the bottom of emails sent via Constant Contact or Salesforce. We will promptly remove your email address from ALL correspondence and will notify you that you have been deleted from our database.

How INMED Protects Your Data

Personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

All donations made by credit or debit card transactions initiated on INMED’s websites are processed by a secure, third-party payment processor PayFast. To review their privacy policy, please visit their website:

https://payfast.io/wp-content/uploads/2023/02/Privacy-Policy_2023.pdfEventbrite:

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

Supplemental Data

Supplemental data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new supporters, and provide products and services that may be of interest to you.

What Information Do We Not Collect?

Children’s Personal Data – INMED cares about your children’s privacy. INMED does not knowingly collect information from any person under the age of 16.

How INMED Uses Your Information

INMED may use the information we collect from you in the following ways:

To allow us to efficiently respond to your information or service requests
To process your transactions
To keep you apprised of INMED events, programs or funding campaigns
To understand and analyze how you use our websites

Communicating with You

We may contact you directly or through a third-party service provider regarding announcements, campaigns or events if you have signed up to receive these specific communications. We may also contact you with offers for additional services we think you’ll find valuable.

You may unsubscribe from our communications by contacting contact@inmed.org.

Targeted Advertisements

INMED occasionally places Facebook advertisements using targeted demographics. No PII from INMED’s databases is used in determining who will view the ad. If you happen to be included in any target audience for an INMED ad, you may opt out of targeted advertising by visiting the following services:

Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/settings/ads/anonymous
Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Website Analytics

We use Google Analytics to help us understand how our customers use the Site.

You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Your Rights under GDPR

Under the EU’s General Data Protection Regulation, European residents have the right to access personal information INMED may retain about them and to ask that their personal information be corrected, updated or deleted. If you would like to exercise this right, please send a detailed email to contact@inmed.org.za and include “GDPR Request” in the subject line.

Additionally, if you are a European resident, note that we are processing your information to fulfil transactions we might have with you (for example, if you purchase event tickets or make a donation through INMED’s websites), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe to South Africa.

South Africa Protection of Personal Information Act (POPIA)

According to POPIA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

How does our site handle Do Not Track signals?

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

It’s also important to note that we do not allow third-party behavioural tracking

Regulation of Spam in South Africa

We collect your email address to:

Process orders and send information and updates pertaining to donations.
Send you additional information related to your donations.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We agree to the following:

We do not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and you will automatically be removed from our databases.

Notification of Privacy Policy Changes

INMED Partnerships for Children reserves the right to modify this Privacy Policy at any time without notification. This policy is easily accessible on our website: https://inmed.org.za/privacy-policy/

INMED Partnerships for Children reserves all copyrights on material on its web pages.

Contacting Us

If there are any questions regarding this privacy policy, please feel free to contact us by email at contact@inmed.org.za.

First Issue and date of effect: 09 August 2018

Updated on 09 January 2024